Frequently Asked Questions

Back to Home | Order Now!

What are the accessories included with Rice Genie?

Below is the list of accessories that you receive with HD Mirror Camera:

  • HD Mirror Camera
  • Car charger / vehicle power cable
  • Reset pin
  • 5 3m wire clips
  • Quick start guide
  • Instruction manual
  • Micro SD card reader
  • 2 sets of (2) soft rubber band straps

Will the Rice Genie fit on any rearview mirror?

HD Mirror Cam is designed to fit most standard size, factory issued rear view mirror (vehicles equipped with built in smart mirrors like OnStar might not be able to use it properly) if you have an extra thick mirror reach out to us first if you are unsure.

How do I mount or install the Rice Genie in my car?

  1. Attach the HD Mirror Cam to your existing rear-view mirror using the adjustable, rubber-strap bands.
  2. Connect the device to the included car charger.
  3. Use the included clips to secure the charger cord around the windshield.
  4. Once the above steps are done, turn on the ignition of the car and the HD Mirror Cam will automatically start recording (make sure the micro SD card is inserted).

What do you mean by auto ignition recording and how does it work?

Once the HD Mirror Camera is plugged into the power outlet through the charger, turning on the car will automatically start the video recording (please note: must have a micro SD card to save the recordings).

Does the Rice Genie include the battery?

Yes, the HD Mirror Cam includes a built-in rechargeable battery and comes with a car charger.

What is the maximum storage of micro SD card?

A micro SD card does not come with the HD Mirror Cam and needs to be purchased additionally. You can use any class 10 8 GB, 16 GB or 32 GB SD card. It is recommended that you use a class 10 micro SD card with class speed 6 or higher. A 32 GB micro SD card will give you around 14 hours of recording time.

I have an SD card, why does my HD Mirror Cam show no SD card?

Verify whether the memory card is inserted correctly in the adaptor. Also verify that you are using a correct type of the SD card and it is either a 8GB, 16GB or 32GB SD card.

When I turn on my HD Mirror Cam, why doesn’t it start recording?

You must insert a micro SD memory card into the unit to be able to start recording. When there is no micro SD memory card inserted or if the memory card is not being recognized the unit will not record. Insert the memory card, or if you have one inserted, please remove it and make sure that you have inserted it correctly.

How can I connect the micro SD card to computer/laptop?

To view or listen to video, photo and audio on computer follow the below steps:

  1. Remove the micro SD card from the HD Mirror Cam by pressing lightly on the SD card. The SD card will eject partially allowing you to remove it.
  2. Insert the micro SD card in the SD card reader.
  3. Connect the SD card reader into USB port of your computer.
  4. Once connected to computer, a removable drive will pop up on your computer/laptop screen. Select that drive to view and listen to your recordings.

What is file locking / how can I lock a file?

If the SD card memory fills up & set to loop recording the camera automatically deletes the oldest video files in order to make room for new recordings. File locking is a feature that helps you to protect your video from being deleted automatically once the SD card is full. To use the file “file locking” feature, chose which file to lock or unlock using the “lock one/lock all/unlock one/unlock all” option.

Why is it not recording at night?

Verify that it is in the night mode. To check to see if it is in night mode, press the power button to toggle/change between day/night mode (just a click, do not hold it). We advise to keep it in night mode and keep the motion detector on.

After recording for 3 minutes, it goes off?

Videos are recorded in loop, after every loop, the screen goes blank for 30 seconds and then it comes back. You can set the video time to 10 minutes if you want a longer loop.

I used it for some months it was working fine, now it says no card?

You may have to reformat the SD card and reset the HD Mirror Cam. Before reformatting, backup old videos and pictures on your computer/laptop. To reformat the SD card: simply remove the memory card, put it back in. Then restart the HD Mirror Cam.

Help! My screen is blurry.

Just clean the lens with a cotton cloth and it will be fine.

How can I change the menu settings?

You navigate through the settings menu with the up and down arrows. Use the ok button to make a selection.

How can I change the language?

Turn the unit on, once the screen is on press the menu button twice. Use the up and down buttons to navigate the menu. Once you have the language highlighted use the ok button to select the language option. You will see the languages that are available, to select you can navigate the options with the up and down buttons. Once you select the language that you would like to have you need to press the ok button and that will change the language to the one you desire.

My question isn’t listed here, where do I get answers?

We are committed to providing the best products and friendliest customer service. If you should have any questions about ordering or questions about any of our great products and services, please feel free to contact us using the information listed below:

Customer service line: 888-596-2538 / 2546
we are available Monday - Friday, between 8:30am - 5:30pm est.

THIS OFFER IS NOT AVAILABLE IN STORES
Fill out the form below or call 1-800-299-0013 to order your Rice Genie now!
*Indicates required field

STEP 1: Select Your Offer

Rice Genie
How many Rice Genie offers would you like? (1 Rice Genie + 1 FREE Bonus Scoop per offer)

STEP 2: Review Your Order

STEP 2: Review Your Order
Item Quantity Price P&H
Sub Total:
Estimated Order Total

STEP 3: Select Payment Type

visa accepted.mastercard accepted.amex accepted.discover accepted.
Please enter a valid card number.
Please choose an expiration month.
Please enter an expiration year.
Please enter a CVV number. What is CVV2?

STEP 4: Billing Address

Please enter a first name.
Please enter a last name.
Please enter an address.
Example: Suite / Apt., etc. Please enter an address.
Please enter a city.
Please choose a state.
Please enter a zip code.
Please choose a country.
Please enter a phone number.
Please enter an email address.

By clicking the Process Order button you are placing a live order and agreeing to the terms of our 60-day money back guarantee.

Secure Site SSL Encryption
Initializing payment options

OFFER DETAILS
For a limited time only, we'll send you 1 Rice Genie for just $29.99 with FREE shipping & handling! For ordering today you also receive a Bonus Tupperware Rice Scoop absolutely FREE!

This offer is covered by our 90-Day Money Back Guarantee (less shipping, processing, handling, and fees). Sales tax will be applied where applicable. Non-continental U.S. orders please add an additional $29.99 shipping surcharge.

For customer service, please call 855-349-2719 or email RiceGenie@rephelpdesk.com or email 855-349-2719 or email RiceGenie@rephelpdesk.com. To check the status of your order, please please click .

Frequently Asked Questions

The uniquely designed Dual Action Cover features the special Foam Control insert which cuts through and collects the majority of foam produced when boiling rice, preventing it from overflowing.

Any excess foam and moisture is redirected to the top cover’s reservoir, where it is released back through the dedicated holes into the base and your rice. At the same time, the specially designed vents ensure efficient steam release and no pressure build up.

With the Tupperware Rice Genie Cooker, you get the texture, consistency and taste you want- with no spills, no boil-overs, no mess, NO worries!

  1. Just add rice or grains and water. Your Rice Genie comes with a handy guide to help with the rice to water ratio!
  2. The cooking time is comparable to traditional methods, but you don't need to monitor it while cooking.
  3. The rice turns out perfectly cooked, fluffy, and stays moist.
  4. The microwave stays clean since there's no water overflow during cooking due to the intelligent dual action cover.
  5. Fill the Rice Cooker with rice first, then add water, ensuring you do not exceed the maximum fill line.
  6. Position the separator insert on the base with the rimmed side facing up.
  7. Align the lid handles with the handles on the side of the base and close it.
  8. Fold down and "click" the lid handles onto the base handles to lock them in place.
  9. Pop in the microwave for the time given on your rice packet.
  10. Save time not waiting for the pan to boil!

Your Tupperware Rice Genie comes with a handy guide on how to cook your perfect rice, and advice on the perfect water to rice ratio.

  1. Refer to the rice cooking measurement table in the guide provided with your Rice Genie.
  2. Adjust the timing and water level based on the type of grain, microwave power, and desired moisture level.
  3. Do not surpass these amounts to prevent boiling over. Adhere to the maximum fill line.
  4. Simply add the grains first and then pour in the cold water.
  5. Refer to the diagram on the cover insert for proper assembly.
  6. Ensure the top cover is securely closed by locking the side handles.
  7. Rinse the rice unless the packaging specifies otherwise.
  8. When cooking with salt, add 2-4 minutes to the cooking time for each teaspoon of salt.
  9. Let the cooked rice sit for 5 minutes before serving.
  10. Fluff the rice after cooking.

Yes! You’ll save time on not having to wait for the pan of water to boil or having to constantly monitor the pan and stir. Simply follow the cooking time on your rice packet and use the same time in the microwave. You may want to adjust it depending on your microwave wattage. Refer to your handy guide for full cooking instructions.

Yes, we advise to rinse the rice prior to cooking.

No, simply add cold water to the rice in the Rice Genie, unless stated otherwise on the packaging.

Rice, couscous, polenta, bulgur, pre cooked wheat (Elby), quinoa.