Shipping Assurance

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Lost Orders

An order is considered lost if tracking never confirms package status as "delivered". If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days (2-3 weeks), then orders may be considered lost and a claim can be made by contacting customer service. Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.

Stolen Orders

An order is considered stolen if tracking confirms package status as "delivered," but the package was not received. We ask that you wait 5 days from the day your package status was marked "delivered" before contacting customer service and filing your claim. This allows time for your package to arrive. Claims for stolen orders must be filed within 15 days from the date your package was marked "delivered".

Damaged Orders

If your item arrives damaged, unusable, or in an unacceptable condition, we encourage customers to file a claim immediately. Please contact customer service and include a photo reference of the damaged item and packaging received. Claims for damaged orders must be filed within 15 days from the date your package was marked "delivered".

THIS OFFER IS NOT AVAILABLE IN STORES
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Rice Genie
How many Rice Genie offers would you like? (1 Rice Genie + 1 FREE Bonus Scoop per offer)

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OFFER DETAILS
For a limited time only, we'll send you 1 Rice Genie for just $29.99 with FREE shipping & handling! For ordering today you also receive a Bonus Tupperware Rice Scoop absolutely FREE!

This offer is covered by our 90-Day Money Back Guarantee (less shipping, processing, handling, and fees). Sales tax will be applied where applicable. Non-continental U.S. orders please add an additional $29.99 shipping surcharge.

For customer service, please call 855-349-2719 or email RiceGenie@rephelpdesk.com or email 855-349-2719 or email RiceGenie@rephelpdesk.com. To check the status of your order, please please click .

Frequently Asked Questions

The uniquely designed Dual Action Cover features the special Foam Control insert which cuts through and collects the majority of foam produced when boiling rice, preventing it from overflowing.

Any excess foam and moisture is redirected to the top cover’s reservoir, where it is released back through the dedicated holes into the base and your rice. At the same time, the specially designed vents ensure efficient steam release and no pressure build up.

With the Tupperware Rice Genie Cooker, you get the texture, consistency and taste you want- with no spills, no boil-overs, no mess, NO worries!

  1. Just add rice or grains and water. Your Rice Genie comes with a handy guide to help with the rice to water ratio!
  2. The cooking time is comparable to traditional methods, but you don't need to monitor it while cooking.
  3. The rice turns out perfectly cooked, fluffy, and stays moist.
  4. The microwave stays clean since there's no water overflow during cooking due to the intelligent dual action cover.
  5. Fill the Rice Cooker with rice first, then add water, ensuring you do not exceed the maximum fill line.
  6. Position the separator insert on the base with the rimmed side facing up.
  7. Align the lid handles with the handles on the side of the base and close it.
  8. Fold down and "click" the lid handles onto the base handles to lock them in place.
  9. Pop in the microwave for the time given on your rice packet.
  10. Save time not waiting for the pan to boil!

Your Tupperware Rice Genie comes with a handy guide on how to cook your perfect rice, and advice on the perfect water to rice ratio.

  1. Refer to the rice cooking measurement table in the guide provided with your Rice Genie.
  2. Adjust the timing and water level based on the type of grain, microwave power, and desired moisture level.
  3. Do not surpass these amounts to prevent boiling over. Adhere to the maximum fill line.
  4. Simply add the grains first and then pour in the cold water.
  5. Refer to the diagram on the cover insert for proper assembly.
  6. Ensure the top cover is securely closed by locking the side handles.
  7. Rinse the rice unless the packaging specifies otherwise.
  8. When cooking with salt, add 2-4 minutes to the cooking time for each teaspoon of salt.
  9. Let the cooked rice sit for 5 minutes before serving.
  10. Fluff the rice after cooking.

Yes! You’ll save time on not having to wait for the pan of water to boil or having to constantly monitor the pan and stir. Simply follow the cooking time on your rice packet and use the same time in the microwave. You may want to adjust it depending on your microwave wattage. Refer to your handy guide for full cooking instructions.

Yes, we advise to rinse the rice prior to cooking.

No, simply add cold water to the rice in the Rice Genie, unless stated otherwise on the packaging.

Rice, couscous, polenta, bulgur, pre cooked wheat (Elby), quinoa.